Refund policy

This is a courtesy translation. In the event of any discrepancy, the Romanian version prevails.

For food safety and hygiene reasons, PIKININI SRL does not accept returns of products in the categories “Teas”, “Cold infusions” and “Craft sparkling drinks”.

In accordance with the legislation in force (Government Ordinance 34/2014, supplemented by Law 51/2003 on the legal regime of distance contracts – art. 12, point a) and Directive 97/7/EC of the European Parliament and of the Council of 20.05.1997 on the protection of consumers in respect of distance contracts – art. 3, point (2), first paragraph), contracts for the supply of foodstuffs, beverages or other goods for current consumption delivered to the consumer's home, residence or workplace by regular distributors cannot be unilaterally withdrawn from. Once the products have been received, they can no longer be returned.

Products in the “Tea accessories” category may be returned or exchanged within 14 days of the date the order was placed, in accordance with the provisions of Emergency Government Ordinance (GEO) 34/2014. The products must be complete, in their original packaging, free of any signs of wear or scratches. They must be packed so as to guarantee their return to the supplier without damage. If the products are damaged during transport, Pikinini SRL will not be able to replace the damaged products or refund the purchase price.

The address to which the return must be sent is: Șoseaua București - Târgoviște 697, F3, 137180 Crevedia, Romania.

All fees relating to returning the products and refunding the money will be borne by the customer.

Methods of returning the products: directly by the customer or via express courier – a parcel sent without cash on delivery, containing a copy of the purchase invoice for the products concerned and the details of the account into which the refund is to be paid.

Refund method: bank transfer within 15 days of receipt of the returned parcel.